🛫💧💙🌀December - Production - Update🌀💙💧🛬
over 4 years ago – Mon, Dec 16, 2019 at 12:40:15 AM

A personal story from me, Shay, from our factory in China with photos and videos straight from the production line.

Both Zeev and I have been back and forth in China the past few weeks overseeing production and ensuring that every Mayu Swirl meets our quality standards. 

We started this project in order to be able to provide good, clean water to our children and from there it just continued to grow. More and more kids from the neighborhood (and parents as well) wanted the water we were preparing. And they wanted to be able to create this magical water - water that moves! - in their own homes. 

And now this journey of four years is coming to fruition with our first product coming to life. Every Mayu Swirl was handcrafted and will be sent directly from our hands to yours. It’s so beautiful to see all the different natural elements working together - from ceramic porcelain to glass - and important to remember that each Swirl may have small variations since they were made individually by hand. The process of manufacturing was far more complex than we ever could have imagined, which is why we are in the midst of our 3rd consecutive week in China.

We are so grateful to the entire team here in China, everyone involved with the production of the MAYU Swirl. It is an honor to work with such a dedicated group of amazing people. 

Please know that we have carefully checked each Swirl with our own hands to ensure that it is balanced and quiet and ready for you to bring into your home.

One by one, 4500 carafes filled with swirling water, dried carefully, and then packed, ready to send to you next week. Today we started packing the first products and tears came to my eyes. Tears of happiness and excitement.

We’ve waited for this moment for so long.

We especially want to send thanks to our wonderful children and spouses who have been such amazing supporters of us and all that we’re doing and who are enabling us to bring you and the world better water.

Thank you.
    The Mayu Team

🌀💙💧Update💧💙🌀
over 4 years ago – Wed, Nov 27, 2019 at 12:13:17 AM

Hello, all you wonderful backers.

We have been swirling around the production of the MAYU Swirl (previously Stream) for months - this has been and continues to be an eventful journey.  We are grateful and fortunate to have you with us for this ride.

Three weeks ago, we produced the first pre-production run of 100 MAYU Swirls, and, are delighted to say that they are finally up to snuff - actually, we are very happy with them!

Seeing them all, swirling in one place is quite a spectacle to behold.

We have also done drop testing of our products to ensure the sensitive Swirls will not shatter on their way to you.

 Currently, we are working on finishing certification for them so they are ready to swirl over to all of you.

We've just finished the European CE certification process, while the US, ETL process is taking longer to approve.

WHEN WILL MY SWIRL ARRIVE?

For all of you wanting to know when their products will arrive and if they are with the first or second batch:

The first production batch will finish by the beginning of December and will promptly be dispatched worldwide.  It will reach most of our backers around the world excluding the United States.  We hope you will receive it before the holidays. Because of the longer ETL certification process, the second production round will commence production right after the first one and will immediately be sent to backers. We are sorry about missing the holidays for most of our US backers.  We know it's a big deal. 

Meanwhile, we are constantly updating our backer registry - all backers with new addresses - please write to us as soon as possible at [email protected] so that the Swirls will arrive at your correct address.  We're finalizing the orders and locking them down for shipping December 5th so no address changes will be possible after that date.

We love you and thank you for your continued support.  

We are here thanks to you. 🙏

Much love,

TEAM MAYU

💧💙🌀

🌏💧🌀October Update🌀💧🌏
over 4 years ago – Sun, Oct 13, 2019 at 03:03:15 AM

Hello dear backers,

I would like to take advantage of our monthly updates to share a shift in perspective I have experienced during our journey from prototype to mass-production- A chance to re-think the image of "Made in China."

MAYU Swirl is produced in 3 different factories in very different regions of China, each with its own specialties, traditions, environment, natural resources, and people, creating this product for you.

In this update, we wanted to share a bit of the story behind the production in gratitude and appreciation to these people.

The glass Carafe is made in Shandong in an area dedicated to glass manufacturing, where glass is being turned in any kind of shape imaginable for domestic uses as well as for the biggest global brands.

MAYU Carafe was a challenge to produce, as it has a unique glass hinge mount on the bottom of it.

It is all hand made with great attention to detail.

The MAYU porcelain Base is created by masterful hands working on-site within the Porcelain region of China - Jingdezhen.

The porcelain is collected straight from the surrounding mountains, milled by water and then crafted, by know-how based on over 1,200 years of tradition(!)

Jingdezhen ceramics have been known to be described as: "white as jade, clear as a mirror, thin as paper and a sound like a chime".

Artists from around the world come to study from the local masters here, and the highest quality porcelain products are being exported from here to all over the world. Our major challenge was to incorporate the engine and electronics into the porcelain. Precision was key for the quality we are aiming for, and they definitely succeeded.

Finally, the third factory in Guangdong, a manufacturing hub and one of the biggest export regions in China, producing the electronic, plastic components and where the final assembly of all the pieces come together to one whole swirling product packed and ready to be shipped around the globe.

After traversing this vast country, meeting the faces and hands that carefully create our product, I can fully say I feel proud and confident with the final result, expertise that is backed by years of tradition and a rich heritage meet innovation and a global community of people working together to build a better world.

We are truly living in an exciting era!

We are on schedule with the shipment of the first container and some of you will get your MAYU Stream by the end of November/beginning of December and some by January.  Again, we are sorry for the delay.

All we can say is- Thank you!

Our vision stretches far into the future,

but these first steps are made possible only with your support.

💧🌀Swirling love💧🌀

Shay

🍃🍂September update🍂🍃
over 4 years ago – Tue, Sep 10, 2019 at 01:03:30 AM

Dear backers!

We hope you're all doing well.

I'm writing this update on the plane ride home from China, after another visit with our manufacturers:

There is no easy way to put this - Our production has been delayed until the end of October for the first batch, and the end of November for the second batch + 3weeks for freight shipping and another two weeks for customs clearance, warehousing, packing and land transporting…

Some of you will get your MAYU Stream by the end of November/beginning of December and some by January. This means a 6-month delay in our shipping and we are humbly sorry.

This is not something we take easily, and looking back we've made some mistakes on our course, and miscalculated the time it takes for some critical steps. For us, this is the first time going into mass production, an amazing, challenging and sometimes frustrating realm. Although we hired experienced personnel to lead the fulfilment of the product, It has still unfortunately taken double the time.  

Now we fully understand why 84% of the most successful Kickstarter projects have delayed delivery.  We have since doubled our team, and I am personally dedicated to making sure there won’t be any more delays.

On the bright side - the final product has made a successful leap to mass production - It looks great and works really well.

Please bear with us on this path. As we climb up this major mountain range, we know that we will look to the top and see you all around the world celebrating with a raised glass of MAYU water.

Your support throughout has been amazing and truly the wind beneath our wings.

Zeev

CEO

🔥🌞⛱ Scorching August update ⛱🌞🔥
over 4 years ago – Tue, Aug 13, 2019 at 03:02:58 AM

Happy August wonderful backers!

The full power of summer is here, reminding us that 60% of Israel is a dry, scorching desert, but for us, being near the sea, it's so hot and humid around our studio.  This helps us feel that our mission- to provide the best, most thirst-quenching water in the world- is ever more pressing.

We're happy to report we're moving forward- full steam ahead!  Working passionately on mass production.  Our team just returned from another productive trip to China, meeting with our manufacturers (and with a suitcase of accessories that just came out from the mold, here is the first peek) 

Here in Israel, we're all hard at work making sure all backers receive their pledges. 

This would be a great opportunity to remind all of the 368 backers that have not filled in their surveys..... now would be a good time to do so.  As we're finalizing the shipping lists, we need your address and contact details to make sure you receive your MAYU.  We'll keep on sending reminder emails but will be locking down the numbers soon so please fill in your surveys. 🌀💙💧 

If you have any questions, you're welcome to forward them to Rachel or one of our other wonderful and caring customer support specialists at [email protected].

Again, we deeply appreciate your support.  We're growing and its thanks to all of you, wonderful backers. Every one of you.   We feel you in the thoughtful emails, messages, and comments.  We love you!

Till next month

Remember to drink well

The MAYU Team 🌀💙💧